Submit a Support Ticket

Critical — System down or major data loss risk. Response within 30 min.
High — Core feature broken, blocking clinical workflows. Response within 2 hours.
Medium — Feature degraded but a workaround exists. Response within 8 hours.
Low — General questions, cosmetic issues, or enhancement requests. Response within 24 hours.

For the quickest resolution, please include: (1) A clear description of the issue, (2) Steps to reproduce it, (3) What you expected to happen vs. what actually happened, (4) Any error messages or screenshots, and (5) Which module or page is affected. The more context you provide, the faster our engineers can diagnose and resolve the issue.

Yes. Once submitted, you'll receive an email with your ticket reference number. You can reply directly to that email to add more information. Our support team will update you at each stage — acknowledgement, in-progress, and resolved. You can also contact us referencing your ticket number for a status update at any time.

Absolutely. All ticket data is transmitted over 256-bit TLS encryption and stored in our HIPAA-compliant infrastructure. Only the assigned support engineer and their team lead have access to your ticket details. We never share client information with third parties.

No account is required. Simply fill out the form above with your name and email address and we'll be in touch. However, if you are an existing Zengnia ERP subscriber, including your organisation name helps us prioritise and route your ticket to the engineer most familiar with your setup.